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Are you looking for OEM emergency response guides (ERGs)? The RTS team has located these guides and either houses them on the Repairability Technical Support (RTS) website, provides links to webpages that house them, or provides articles with instructions on how to locate them.
These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.
For Nissan/INFINITI vehicles, these guides can be accessed for free and do not require a subscription.
Here are step-by-step instructions on how to find an ERG on the service site:
- Go to the www.nissan-techinfo.com or www.infiniti-techinfo.com
- Click United States on map
- Click View Nissan Publications/View INFINITI Publications (top left side of webpage)
- Select Publication Type from dropdown (right side of webpage)
- option 1: Select First Responders Guide
- option 2: Select Emergency Response Guide
- Select Model and Year from dropdowns
- Click Search
- Click the blue Eye icon by Emergency Response Guide (right side of webpage)
It is important to note that ERGs do not provide all necessary information to repair HV vehicles. OEM precautions and procedures always need to be used in order to ensure the safety of technicians, as well as a complete, safe, and quality repair.
For additional Nissan/INFINITI information, check out the following pages:
Nissan OEM Information
INFINITI OEM Information
Additional I-CAR Collision Repair News you may find helpful:
- Collision Information Website Access: Nissan/INFINITI
- Hybrid And Electric Vehicle Article Hotspot
- OEM Emergency Response Guides
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Article validated in 2024