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Home / Collision Repair News / OEM Emergency Response Guides: Ford/Lincoln/Mercury

OEM Emergency Response Guides: Ford/Lincoln/Mercury

Posted on 09 July 2021 | Share:
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Are you looking for OEM emergency response guides (ERGs)? The Repairability Technical Support (RTS) team has located these guides and either houses them on the RTS website, provides links to webpages that house them, or provides articles with instructions on how to locate them.

These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.

For Ford/Lincoln/Mercury vehicles, these guides can be accessed for free and do not require a subscription.

Here are step-by-step instructions on how to find an ERG on the service site:

  1. Go to motorcraftservice.com
  2. Click Free Resources from the dropdown (in the grey bar on top right)
  3. Select Quick Guides
  4. Select the Emergency Response Guide for vehicle
  5. Select the vehicle

It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.

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