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I-CAR’s technical support team receives calls and online submissions from professionals like you looking for specific collision repair information. To help streamline access, we’re sharing the most common inquiries below – the list changes, so check back often.


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To ensure complete, safe, quality repairs, it’s important to follow vehicle maker repair information.

Top Ten Vehicle Specific Questions

Hyundai Does Hyundai have a sectioning procedure available?
Kia Does Kia have a sectioning procedure available?
Chevrolet Does Chevrolet have a warning against sectioning when there is no procedure?
2014 Jeep CherokeeIs there a procedure available for resetting the active headrestt?
BMW Can I-CAR send me BMW repair procedures?
Hyundai Does Hyundai have part replacement procedures available?
Honda What does Honda say about repairing damaged airbag system wiring harnesses?
Mercedes-Benz Can I-CAR send me Mercedes-Benz repair procedures?
Honda What does Honda say about straightening front lower rails?
Subaru Do you have to replace a front passenger airbag on a Subaru even if the airbag did not deploy? The repair information seems to indicate that it should.

Top Ten I-CAR Specific Questions

What does I-CAR say about using a recycled quarter panel assembly that includes the inner, outer, and reinforcements?
What does I-CAR say about straightening a kink?
Can I-CAR General Sectioning Guidelines be used?
What does I-CAR say about the decision to use recycled parts?
What does I-CAR say about repairing damaged door intrusion beams?
What does I-CAR say about replacing suspension parts in pairs?
What does I-CAR say about repairing damaged bumper reinforcements?
What does I-CAR say about repair tolerances?
What does I-CAR say about using recycled airbags?
What does I-CAR say about repairing damaged crush boxes?