Close
MENU

Follow us on @Ask_ICAR for daily updates.

Home / Collision Repair News / App-Based Connected Services Considerations: Toyota/Lexus

App-Based Connected Services Considerations: Toyota/Lexus

Posted on 15 January 2026 | Share:
| Print Print

Have you had the experience where the vehicle notified the owner that it was being moved while it was in your repair facility? App-based connected services are available from many vehicle makers and may require special considerations before beginning repairs. Let's see what Toyota/Lexus has to say?

Starting with the 2018 model year, Toyota/Lexus offers app-based connected services for select models, featuring functions such as remote start, door lock/unlock, and status notifications. To help determine if a vehicle could utilize app-based connected services, Toyota and Lexus each offer a webpage with a search function to determine which app-based connected services are available by model and year:

Toyota/Lexus may use different terms for their app-based connected services, including:

  • Toyota App
  • Lexus App
  • Connected Services
  • Safety Connect
  • Remote Connect
  • Digital key
  • Service Connect
  • Communication system
  • Telematics system

For example, per a 2025 Toyota Tundra Telematics System: Precautions document found in vehicle-specific service information under: Audio/Visual/Telematics ➤ Telematics ➤ Telematics System:

  • "Before servicing, enter service mode to restrain telematics communication functions and prevent the following while servicing:
    • Remote door lock and unlock operations
    • Remote engine start and stop operations
    • Delivery of vehicle status alert mail to the customer
    • Updating of the vehicle status that can be checked using the vehicle status report function
    • Warning notification function.
  • Service mode can be entered by using the GTS or operating the remote touch."

System information, part removal, and installation procedures are located in the Audio/Visual/Telematics area of the vehicle-specific service information.

Some models can use a digital key through their app-based connected services. To learn more about other digital key considerations, see the Digital Key Considerations: Toyota/Lexus article.

Performing necessary initializations after disconnecting the battery and restoring any modified vehicle settings before returning the vehicle to the owner helps ensure a complete, safe, and quality repair.

For additional Toyota/Lexus information, check out the following pages:
Toyota OEM Information
Lexus OEM Information

Additional I-CAR Collision Repair News you may find helpful:

Related I-CAR Courses

Course Toyota Collision Repair Overview

Top Ten Vehicle Specific Questions

Hyundai Does Hyundai have a sectioning procedure available?
2014 Jeep CherokeeIs there a procedure available for resetting the active headrestt?
Kia Does Kia have a sectioning procedure available?
Chevrolet Does Chevrolet have a warning against sectioning when there is no procedure?
BMW Can I-CAR send me BMW repair procedures?
Honda What does Honda say about repairing damaged SRS wiring harnesses?
Hyundai Does Hyundai have part replacement procedures available?
Mercedes-Benz Can I-CAR send me Mercedes-Benz repair procedures?
Honda What does Honda say about straightening front lower rails?
Subaru Do you have to replace a front passenger airbag on a Subaru even if the airbag did not deploy? The repair information seems to indicate that it should.

Top Ten I-CAR Specific Questions

What does I-CAR say about using a recycled quarter panel assembly that includes the inner, outer, and reinforcements?
What does I-CAR say about repair tolerances?
What does I-CAR say about replacing suspension parts in pairs?
What does I-CAR say about straightening a kink?
What does I-CAR say about the decision to use recycled parts?
What does I-CAR say about repairing damaged door intrusion beams?
Can I-CAR General Sectioning Guidelines be used?
What does I-CAR say about repairing damaged bumper reinforcements?
What does I-CAR say about disconnecting the battery prior to welding on the vehicle, specifically in regards to airbags?
What does I-CAR say about using recycled airbags?