Print
Are you looking for OEM emergency response guides (ERGs)? The Repairability Technical Support (RTS) team has located these guides and either houses them on the RTS website, provides links to webpages that house them, or provides articles with instructions on how to locate them.
These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.
For Porsche vehicles, these guides can be accessed for free and do not require a subscription.
Here are the step-by-step instructions on how to find an ERG on the service site:
- Go to porsche.com/usa (USA only site)
- Scroll to the bottom of the webpage
- Click Emergency Responder Guides (right side of copyright)
- Click the bold file title to download
All available ERGs, except the Taycan which has its own PDF, are found in the Porsche Plug-In Electric Vehicle (PHEV) Emergency Response Guide file. This file contains multiple different vehicle-specific ERGs. Check that you are referring to the correct model before proceeding.
It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.
Additional I-CAR Collision Repair News you may find helpful: