OEM Emergency Response Guides: Mazda

Are you looking for OEM emergency response guides (ERGs)? The Repairability Technical Support (RTS) team has located these guides and either houses them on the RTS website, provides links to webpages that house them, or provides articles with instructions on how to locate them.

These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.

For Mazda, these guides can be accessed for free and do not require a subscription.

Here are step-by-step instructions on how to find an ERG on the service site:

  1. Go to mazdaserviceinfo.com
  2. Scroll down to the Emergency Rescue/Response Guides (on left-hand side)
  3. Select the vehicle.

It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.

Additional I-CAR Collision Repair News you may find helpful:
Collision Information Website Access: Mazda
Hybrid And Electric Vehicle Article Hotspot
OEM Emergency Response Guides


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