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Home / Collision Repair News / Who Can Help You At I-CAR

Who Can Help You At I-CAR

Posted on 29 December 2015 | Share:
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When you have a problem and are looking for help, who should you contact at I-CAR? Well that depends on what you need. People that come to I-CAR fall into two categories, those looking for help on training related questions, and those looking for help on repair related questions. Luckily for you, I-CAR has a team dedicated to each category. Let's take a look at each.

I-CAR Customer Support

This team can help with any of your training related questions. Contact customer care if you have a question on How To Become Gold Class Facility, How to Become a Platinum Individual, or signing up for a class. This dedicated team is also able to provide guidance with online training or virtual training issues. This is also the team that can assist you with username and password issues, updating your roster, or questions about your individual account. You can call customer care at: (800) ICAR USA or (800) 422-7872 (Monday-Friday, 7:00 a.m. - 6:00 p.m. CST) or submit an online form.

Repairability Technical Support (RTS) Team

This team can help with any of your collision repair related questions. The RTS team has access to vehicle maker position statements, if a vehicle maker has a sectioning procedure available, or what I-CAR says about a particular subject. Some of this information can be found on your own, by using the links on the left.

If you can't find the answer to your question, you can submit an Ask I-CAR inquiry.

If you're still not sure who to contact, please reach out to either team and we'll be happy to help you get to the correct person.


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Top Ten Vehicle Specific Questions

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Top Ten I-CAR Specific Questions

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What does I-CAR say about straightening a kink?
What does I-CAR say about the decision to use recycled parts?
What does I-CAR say about repairing damaged door intrusion beams?
Can I-CAR General Sectioning Guidelines be used?
What does I-CAR say about repairing damaged bumper reinforcements?
What does I-CAR say about disconnecting the battery prior to welding on the vehicle, specifically in regards to airbags?
What does I-CAR say about using recycled airbags?