Step-By-Step: Accessing Rivian Repair Information

Per your requests, we are adding step-by-step instructions on how to access the vehicle maker repair information to complement our how-to-videos on the OEM Information pages. Easily reference this article by clicking the link under the videos on the Rivian OEM Information page.

Prior to logging in, you must contact Rivian at aftersalessupport@rivian.com to receive credentials.

To find Rivian repair information:

  1. Go to business.rivian.com
  2. Enter email and password (right side of webpage)
  3. Click Submit
  4. Enter vehicle
    • option 1:
      1. Enter VIN
      2. Click Find
      3. Click Procedures
    • option 2:
      1. Click Select A Model
      2. Select Model from dropdown
      3. Click Procedures
    • Select Service Manual from Asset Select dropdown (top of webpage)

Areas of interest for collision repair related procedures:

  • 46 - Frame
  • 52 - Body
  • 56 - Closures
  • 60 - Exterior Attachments

For additional Rivian information, check out the Rivian OEM Information page.