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Are you looking for OEM emergency response guides (ERGs)? The Repairability Technical Support (RTS) team has located these guides and either houses them on the RTS website, provides links to webpages that house them, or provides articles with instructions on how to locate them.
These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.
General Motors (GM) refers to their ERGs as First Responder Guides, Quick Reference Sheets, and Rescue Sheets. Even though the documents have different names, the type of information within them is similar.
For GM vehicles, these guides can be accessed for free on GM Service Technical College (GMSTC) and do not require a subscription. The GMSTC site contains ERGs for Chevrolet, GMC, Buick, Saturn, and Cadillac.
Here are step-by-step instructions on how to find an ERG on the free GM website:
- Go to gmstc.com
- Click First Responders (bottom right side of webpage)
- Click a Make
- Click a Model
- Click a First Responder Guide, Quick Reference Sheet, or Rescue Sheet for the model
It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.
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Article validated in 2024