Toyota/Lexus Tech-Tip: Telematics Diagnostic Guide And References

Posted on 30 July 2024 Print

A week after you delivered a vehicle you receive a phone call from the customer stating their navigation system is no longer working. Let’s see what information Toyota/Lexus provides to assist with telematic system operational issues.

Toyota/Lexus has a Tech Tip Telematics Diagnostic Guide And References document. This document shows locations within the repair manual to help diagnosis customer concerns related to telematic system features. This document is relevant for most models 2018-present.

This guide helps you find VIN-specific information including:

  • General guide for handling telematics customer concerns
  • Subscription status
  • Subscription and app history
  • Available features by VIN

The guide also provides customer worksheets to help diagnosis concerns for the following:

  • Safety Connect
  • Service Connect
  • Remote Connect App
  • Destination Assist
  • RES By Key Fob
  • Wi-Fi Hotspot
  • Alexa
  • Cloud Navigation

To find this guide:

  1. Go to techinfo.toyota.com
  2. Enter username and password (top of webpage)
  3. Click Login
  4. Click TIS (top of webpage)
  5. Select Division, Model and Year from dropdowns
  6. Click Search
  7. Select Telematics Diagnostic Guide And References from the Tech Tips area

This document is just a guide to help work with the customer to solve their telematics concerns. To properly utilize this information a subscription to the OEM service information is required.

For additional Toyota/Lexus information, check out the following pages:
Toyota OEM Information
Lexus OEM Information

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