Need help finding out if a part is reusable or not? A recent article by Database Enhancement Gateway (DEG) recently addresses this issue.

One of the top technical inquires received at Ask I-CAR, “Is there a sectioning or partial replacement procedure available?” To help answer this question, RTS has an OEM Partial Part Replacement Search available. Here you will find information on if these procedures are available on a specific vehicle. Let’s take a closer look at the 2017 Buick Enclave.

I-CAR has been informed that there are emails circulating that appear to be from I-CAR referencing invoices. If you receive an email that looks suspicious, do NOT download any of the attachments, do NOT click on any of the links, and do NOT reply to the email. Phishing emails are in no way affiliated with I-CAR. I-CAR has no way of controlling these emails as they are not coming from I-CAR, but from a different source disguised as I-CAR. A good way to know if the email is a scam is to watch out for:

Issue:	Example	Notes
Spelling/grammar errors	Do you want a partial waiver for the $2,270.28 that is 70 days out or a final and combine both invoices 3188 and 9646. Let me know and I can get either one sent over to you. Thanks	If the sentence does not read correctly or there are odd spelling errors, it can be an indication.
Threats of penalties for not paying	If payment is not recieved in the next 30 days a late fee of $500.00 will be added to the current invoice. Thanks! http://i-car.com/Late-Invoices/	If it seems odd, be suspicious.
Notices of late invoices/payments	Per our conversation, inserted is the current account statement showing the three past due invoices. I would appreciate it If you could check on it and let me know when we can expect payment. Thanks! http://proyectosalji.com/Paid-Invoices/	If it seems odd, be suspicious.
Email address that doesn't end with @i-car.com	I-CAR Conference (scheduling@fusiondentalspecialists.com)	Email addresses should make sense.
Email addresses that do not match the sender	Sender is displayed as "ask@i-car.com," but is actually sending email to different address "nwaccounts@timbermart.ca"	If in doubt, type the correct email address manually to inquire about the email.
Text links in emails that don't match the URL	Per our conversation, inserted is the current account statement showing the three past due invoices. I would appreciate it If you could check on it and let me know when we can expect payment. Thanks! http://i-car.com/Paid-Invoices/ actual URL is http://proyectosalji.com/Paid-Invoices/	Hover over the link without clicking it to display the real URL.
Attachments that seem odd		An example is an attachement displayed as a pdf, but is actually a different file type.

If you are unsure if an e-mail you received from I-CAR is suspicious, contact our customer care at (800) 422-7872 to confirm if it is an I-CAR authorized communication.

The following links will help with identifying phishing scams, how to avoid them, and what to do with them.

Consumer Information - Phishing
https://www.consumer.ftc.gov/articles/0003-phishing

Avoid Phishing Scams Video 6m 52s
https://www.lynda.com/Business-Software-tutorials/Avoiding-phishing-scams/624136/624201-4.html

Phishing and Whaling Video 54M 32s
https://www.lynda.com/IT-Infrastructure-tutorials/Cybersecurity-Awareness-Phishing-Whaling/648923-2.html

We were recently asked: "On a 2017 Nissan Maxima, can I section the outer quarter panel in an area other than what is shown in the body repair manual (BRM)?" To find out the answer, we reached out to our contacts at Nissan.

Navigating OEM websites can be challenging when searching for collision repair procedures, especially as no two OEM websites are alike. What happens when you need to find other types of repair information, such as “what needs to be inspected after a supplemental restraint system (SRS) deployment” or “does the tire pressure monitoring system (TPMS) require a scan tool or specialty tool?” Let's take a closer look at the Subaru website.

In case you missed it, General Motors (GM) has released two issues of GM Repair Insights. They are Volume 2, 2017 and Volume 3, 2017. Each issue has great information about new models, technology, and repair. Let’s check out some highlights.

Are you looking to learn more about preventing refinishing defects? Do you want helpful advice from a world-renowned auto refinisher? Then look no further than I-CAR’s Understanding and Preventing Refinish Defects (REF10) course.

The recent debut of Volkswagen’s redesigned 2019 Jetta brings with it a long list of materials, technology, and safety. Repairer Driven News posted an article that dives into the new Jetta.

Honda has released the 2018 Honda Odyssey Body Repair News bulletin:

Check out the latest issue of GM Repair Insights: Winter Issue '17-'18. This issue highlights the features of the new 2018 Colorado ZR2, provides a Resistance Spot Welded Full Panel Replacement procedure for the Colorado and GMC Canyon, along with several other articles.

The RTS team attended the Media Preview at the Chicago Auto Show this week. At the show was Fiat Chrysler Automobiles’ (FCA) all new 2019 RAM 1500. The RAM should be on dealer lots in the first half of 2018. There have been many changes to the RAM for this latest generation including, the use of new materials.

One of the top technical inquires received at Ask I-CAR, “Is there a sectioning or partial replacement procedure available?” To help answer this question, RTS has an OEM Partial Part Replacement Search available. Here you will find information on if these procedures are available on a specific vehicle. Let’s take a closer look at the 2017 Toyota Corolla.

What does Ford say about sectioning the cab floor and reinforcements on a 2015-2017 Ford F-150?

You may have noticed that you were unable to access the body repair manuals this past week. This was due to a system error.

It’s auto show time and the highly anticipated Ford Ranger was shown off at the North American Auto Show. Some, but not all, details have been released on the Ranger. Repairer Driven News published an article with some of the available details on the new midsize truck.