Collision Repair News

Your job requires that you keep on top of the latest in vehicle, tool and equipment technology – I-CAR is committed to helping you do so in one convenient place. We’ll be regularly publishing new articles with the latest and greatest collision repair information.

So check back often and follow us on Twitter @Ask_ICAR to ensure you’re equipped with the most up-to-date collision repair technical information available in the industry.



One of the top technical inquires received at Ask I-CAR, “Is there a sectioning or partial replacement procedure available?” To help answer this question, RTS has an OEM Partial Part Replacement Search available. Here you will find information on if these procedures are available on a specific vehicle. Let’s take a closer look at the 2017 Dodge Grand Caravan.


In a recent Tesla Body Repair Tech Note, Tesla talks about the use of flow form rivets. The document covers when to use flow form rivets, how to choose which rivet to use (along with part numbers), and preparing the panels for installation.


The OEM Restraints System Part Replacement Search has now been updated to include all models through 2017 and some of the 2018 models.


The Repairability Technical Support (RTS) team has put together a series of videos highlighting each area of the RTS portal. These videos are designed to help educate you on the types of information you will find in each area. Let's take a look at the OEM Restraints System Part Replacement search page.


As part of the I-CAR Repairability Technical Support (RTS) OEM Linking Pin activity, we are helping to connect the collision repair industry to the vehicle makers. Recently we had a technical inquiry that asked, "Does the steering column require inspection after any type of collision, regardless if the airbag deployed?" We reached out to Subaru for clarification.


With all of the different drivetrain options available, it can get tricky to diagnose and identify damage from a collision. A recent article from Repairer Driven News highlights an episode from Repair University. The episode covers how to identify damaged steering, suspension, and drivetrain components.


Need help finding out if a part is reusable or not? A recent article by Database Enhancement Gateway (DEG) recently addresses this issue.


One of the top technical inquires received at Ask I-CAR, “Is there a sectioning or partial replacement procedure available?” To help answer this question, RTS has an OEM Partial Part Replacement Search available. Here you will find information on if these procedures are available on a specific vehicle. Let’s take a closer look at the 2017 Buick Enclave.


I-CAR has been informed that there are emails circulating that appear to be from I-CAR referencing invoices. If you receive an email that looks suspicious, do NOT download any of the attachments, do NOT click on any of the links, and do NOT reply to the email. Phishing emails are in no way affiliated with I-CAR. I-CAR has no way of controlling these emails as they are not coming from I-CAR, but from a different source disguised as I-CAR. A good way to know if the email is a scam is to watch out for:

Issue: Example Notes

Spelling/grammar errors

Do you want a partial waiver for the $2,270.28 that is 70 days out or a final and combine both invoices 3188 and 9646.
Let me know and I can get either one sent over to you.
Thanks

If the sentence does not read correctly or there are odd spelling errors, it can be an indication.

Threats of penalties for not paying

If payment is not recieved in the next 30 days a late fee of $500.00 will be added to the current invoice. Thanks!
http://i-car.com/Late-Invoices/

If it seems odd, be suspicious.

Notices of late invoices/payments

Per our conversation, inserted is the current account statement showing the three past due invoices. I would appreciate it If you could check on it and let me know when we can expect payment. Thanks!
http://proyectosalji.com/Paid-Invoices/

If it seems odd, be suspicious.

Email address that doesn't end with @i-car.com

I-CAR Conference (scheduling@fusiondentalspecialists.com)

Email addresses should make sense.

Email addresses that do not match the sender

Sender is displayed as "ask@i-car.com," but is actually sending email to different address "nwaccounts@timbermart.ca"

If in doubt, type the correct email address manually to inquire about the email.

Text links in emails that don't match the URL

Per our conversation, inserted is the current account statement showing the three past due invoices. I would appreciate it If you could check on it and let me know when we can expect payment. Thanks!
http://i-car.com/Paid-Invoices/
actual URL is http://proyectosalji.com/Paid-Invoices/

Hover over the link without clicking it to display the real URL.

Attachments that seem odd

An example is an attachement displayed as a pdf, but is actually a different file type.


If you are unsure if an e-mail you received from I-CAR is suspicious, contact our customer care at (800) 422-7872 to confirm if it is an I-CAR authorized communication.

The following links will help with identifying phishing scams, how to avoid them, and what to do with them.

Consumer Information - Phishing
https://www.consumer.ftc.gov/articles/0003-phishing

Avoid Phishing Scams Video 6m 52s
https://www.lynda.com/Business-Software-tutorials/Avoiding-phishing-scams/624136/624201-4.html

Phishing and Whaling Video 54M 32s
https://www.lynda.com/IT-Infrastructure-tutorials/Cybersecurity-Awareness-Phishing-Whaling/648923-2.html


We were recently asked: "On a 2017 Nissan Maxima, can I section the outer quarter panel in an area other than what is shown in the body repair manual (BRM)?" To find out the answer, we reached out to our contacts at Nissan.


Navigating OEM websites can be challenging when searching for collision repair procedures, especially as no two OEM websites are alike. What happens when you need to find other types of repair information, such as “what needs to be inspected after a supplemental restraint system (SRS) deployment” or “does the tire pressure monitoring system (TPMS) require a scan tool or specialty tool?” Let's take a closer look at the Subaru website.


In case you missed it, General Motors (GM) has released two issues of GM Repair Insights. They are Volume 2, 2017 and Volume 3, 2017. Each issue has great information about new models, technology, and repair. Let’s check out some highlights.


Are you looking to learn more about preventing refinishing defects? Do you want helpful advice from a world-renowned auto refinisher? Then look no further than I-CAR’s Understanding and Preventing Refinish Defects (REF10) course.


The recent debut of Volkswagen’s redesigned 2019 Jetta brings with it a long list of materials, technology, and safety. Repairer Driven News posted an article that dives into the new Jetta.


Honda has released the 2018 Honda Odyssey Body Repair News bulletin: