Close
MENU

Follow us on @Ask_ICAR for daily updates.

Home / Collision Repair News / Vehicle Check-In Process

Vehicle Check-In Process

Posted on 11 February 2022 | Share: | Print Print

What is the vehicle check-in process and why is it so important? This is the first and one of the most critical steps in the repair process. This is the time to build a relationship and trust with the customer, as well as gather all necessary information about the accident. If this is done incorrectly the whole repair process can be delayed, have added expenses for the shop and you can have an unhappy customer.

Details about the collision should be discussed while walking around the vehicle once it arrives at the repair facility. While walking around the vehicle and talking to the customer, you will gain an understanding of primary and secondary damage, as well as any unrelated damage on the vehicle.

It is important to ask the customer questions about some of the following topics:

  • Speed of impact
  • Brake usage during the collision
  • Unusual noises
  • Advanced driver assistance systems (ADAS) functionality
  • Steering or suspension issues (drivability)

Discussing these topics with the customer gives all parties a level of understanding regarding repairs that are necessary for the vehicle. It also helps ensure a more thorough estimate for repairs.

These are just a few examples of why the vehicle check-in process is extremely important to the collision repair process.

Additional I-CAR Collision Repair News you may find helpful:
Beyond The Damage Report

Related I-CAR Courses

Course Vehicle Check-In Process

  • Body Shop Business: EV Intake Process Wednesday, 24 April 2024

    Body Shop Business has released an article highlighting the importance of the electric vehicle (EV) intake process.

  • Repairer Driven News: Matte Clearcoat Challenges Monday, 22 April 2024

    Repairer Driven News (RDN) has released an article highlighting the challenges of matte and semi-gloss clearcoat.

  • I-CAR Just In Time: EV Repair Tips Wednesday, 17 April 2024

    Sometimes seeing is understanding, that’s why I-CAR's technical team created the Just in Time video series to guide you through a variety of collision repair topics from ADAS and EVs to repair tips...

  • I-CAR RTS App Monday, 15 April 2024

    Looking for another tool for your toolbox? An informational guide at your fingertips? Well, the I-CAR Repairability Technical Support (RTS) app is what you are looking for!

  • Repairer Driven News: ADAS Radar Optimized Paint Color Resources Friday, 12 April 2024

    Changes in advanced driver assistance systems (ADAS) radar technology are introducing new refinishing considerations. Paint film thickness not only may affect the performance of ADAS radars, color...

  • Back-To-Basics: Window Tab Retractor Thursday, 11 April 2024

    Sometimes going back-to-basics can make the difference between a quality repair and a failed repair. Window regulators have evolved over the years, most now using a clip type retaining method. With...

  • High-Voltage Vehicle Paint Booth Quick Reference Tuesday, 9 April 2024

    When refinishing high-voltage (HV) vehicles, it is important to check for OEM paint booth temperature recommendations so that HV components do not get damaged in the heat.

  • Ford On Target 2024: Volume 1 Friday, 5 April 2024

    Ford has released the first installment of their On Target publication for 2024.

  • 3M Offers SOP And Process Hands-On Training and Skill Development Thursday, 4 April 2024

    The 3M Skills Development Center is a 15,000 sq ft facility where technicians can take a Body Repair Course or Paint Prep and Refinish Course. Both courses are majority hands-on of standard...

  • OEM Linking Pin: Nissan/INFINITI Outer Uniside Sectioning - Cut Line Clarification Wednesday, 3 April 2024

    As part of the I-CAR Repairability Technical Support (RTS) OEM linking pin activity, we are helping to connect the collision repair industry to the vehicle makers. We‘ve had technical inquiries that...

Top Ten Vehicle Specific Questions

Hyundai Does Hyundai have a sectioning procedure available?
Kia Does Kia have a sectioning procedure available?
Chevrolet Does Chevrolet have a warning against sectioning when there is no procedure?
BMW Can I-CAR send me BMW repair procedures?
Hyundai Does Hyundai have part replacement procedures available?
Honda What does Honda say about repairing damaged airbag system wiring harnesses?
Mercedes-Benz Can I-CAR send me Mercedes-Benz repair procedures?
Honda What does Honda say about straightening front lower rails?
Subaru Do you have to replace a front passenger airbag on a Subaru even if the airbag did not deploy? The repair information seems to indicate that it should.
Nissan Is there a wiring repair procedure for the airbag connector?

Top Ten I-CAR Specific Questions

What does I-CAR say about using a recycled quarter panel assembly that includes the inner, outer, and reinforcements?
What does I-CAR say about straightening a kink?
Can I-CAR General Sectioning Guidelines be used?
What does I-CAR say about repairing damaged door intrusion beams?
What does I-CAR say about the decision to use recycled parts?
What does I-CAR say about replacing suspension parts in pairs?
What does I-CAR say about repairing damaged bumper reinforcements?
What does I-CAR say about repair tolerances?
What does I-CAR say about using recycled airbags?
What does I-CAR say about repairing damaged crush boxes?