OEM Emergency Response Guides: Mercedes-Benz

OEM Emergency Response Guides: Mercedes-Benz

Are you looking for OEM emergency response guides (ERGs)? The Repairability Technical Support (RTS) team has located these guides and either houses them on the RTS website, provides links to webpages that house them, or provides articles with instructions on how to locate them.

These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.

For Mercedes-Benz and SMART, these guides can be accessed for free and do not require a subscription.

Here are step-by-step instructions on how to find ERGs:

  1. Go to rk.mb-qr.com
  2. Click Rescue Card Finder (top of webpage)
  3. Select either Passenger Car or Van
  4. Click on the vehicle make emblem
  5. Select the series, model, and drive
  6. Click on the Show Rescue Cards button
  7. Click on the correct rescue card

It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions will always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.

Additional I-CAR Collision Repair News you may find helpful:
Collision Information Website Access: Mercedes-Benz
Hybrid And Electric Vehicle Article Hotspot
OEM Emergency Response Guides

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