Who Can Help You At I-CAR

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Who Can Help You At I-CAR

Posted on 29 December 2015 | Share: |

When you have a problem and are looking for help, who should you contact at I-CAR? Well that depends on what you need. People that come to I-CAR fall into two categories, those looking for help on training related questions, and those looking for help on repair related questions. Luckily for you, I-CAR has a team dedicated to each category. Let's take a look at each.

I-CAR Customer Support

This team can help with any of your training related questions. Contact customer care if you have a question on How To Become Gold Class Facility, How to Become a Platinum Individual, or signing up for a class. This dedicated team will also be able to provide guidance with online training or virtual training issues. This is also the team that can assist you with username and password issues, updating your roster, or questions about your individual account. You can call customer care at: (800) ICAR USA or (800) 422-7872 (Monday-Friday, 7:00 a.m. - 6:00 p.m. CST) or submit an online form.

Repairability Technical Support (RTS) Team

This team can help with any of your collision repair related questions. The RTS team has access to vehicle maker position statements, if a vehicle maker has a sectioning procedure available, or what I-CAR says about a particular subject. Some of this information can be found on your own, by using the links on the left.

If you can't find the answer to your question, you can submit an Ask I-CAR inquiry.

If you're still not sure who to contact, please reach out to either team and we'll be happy to help you get to the correct person.

Toyota/Lexus/Scion Position Statement: Pre- and Post-Repair System Scanning Thursday, 28 July 2016
As the industry continues to ask if pre- and post-repair system scanning is necessary, Toyota/Lexus/Scion provides their answer.
Pre- and Post-Repair System Scanning Position Statements Wednesday, 9 January 2019
Are you wondering if a particular OEM or organization has a published position statement on pre-repair and post-repair scanning? We have compiled a list of most of the position statements on the...
ADAS, Calibration, And Scanning Article Hotspot Monday, 14 January 2019
Since advanced driver assistance systems (ADAS), scanning, and calibration first started becoming relevant, members of the collision repair industry have required as much knowledge as possible on...
Honda/Acura Position Statement: Pre- and Post-Repair System Scanning - UPDATE Wednesday, 22 May 2019
Honda /Acura have updated their position statement on pre- and post-repair scanning to give more clarification on what is expected for scanning.
Restraints Wiring Repairs Monday, 23 May 2016
Over the past few months, we've been sharing OEM position statements on restraints wiring repairs. Now we're bringing them all together in one place for easy reference.
Typical Calibration Requirements For Blind Spot Sensors Wednesday, 19 October 2016
Technicians should be aware of what’s required to keep advanced driver assistance systems (ADAS) running safely after a collision. Whether that be aiming a camera, which can cause a system to not...
Typical Calibration Requirements For Forward Radar Sensors Wednesday, 12 October 2016
Technicians should be aware of what’s required to keep advanced driver assistance systems (ADAS) running safely after a collision. Whether that be aiming a camera, which can cause a system to not...
General Motors Position Statement: Pre- and Post-Repair System Scanning Friday, 21 October 2016
As the industry continues to ask, are pre- and post-repair scans necessary, General Motors provides their answer.
FCA/Stellantis Position Statement: Pre- and Post-Repair System Scanning Thursday, 9 June 2016
FCA/Stellantis has released a position statement related to pre- and post-repair system scanning.
Quickly Identifying Outer Quarter Panels w/Rolled Hem Flanges Monday, 5 March 2018
The I-CAR best practice article, Recycled Outer Quarter Panels w/Rolled Hem Flanges has gotten a lot of interest from the collision repair industry. It’s important to know which vehicles are...

I-CAR Repairers Realm: Controlling Static During Refinishing - Coming Soon Friday, 19 April 2024
I-CAR is having a discussion on how to control static during refinishing.
I-CAR Just In Time: EV Repair Tips Wednesday, 17 April 2024
Sometimes seeing is understanding, that’s why I-CAR's technical team created the Just in Time video series to guide you through a variety of collision repair topics from ADAS and EVs to repair tips...
I-CAR RTS App Monday, 15 April 2024
Looking for another tool for your toolbox? An informational guide at your fingertips? Well, the I-CAR Repairability Technical Support (RTS) app is what you are looking for!
Repairer Driven News: ADAS Radar Optimized Paint Color Resources Friday, 12 April 2024
Changes in advanced driver assistance systems (ADAS) radar technology are introducing new refinishing considerations. Paint film thickness not only may affect the performance of ADAS radars, color...
Back-To-Basics: Window Tab Retractor Thursday, 11 April 2024
Sometimes going back-to-basics can make the difference between a quality repair and a failed repair. Window regulators have evolved over the years, most now using a clip type retaining method. With...
High-Voltage Vehicle Paint Booth Quick Reference Tuesday, 9 April 2024
When refinishing high-voltage (HV) vehicles, it is important to check for OEM paint booth temperature recommendations so that HV components do not get damaged in the heat.
Ford On Target 2024: Volume 1 Friday, 5 April 2024
Ford has released the first installment of their On Target publication for 2024.
3M Offers SOP And Process Hands-On Training and Skill Development Thursday, 4 April 2024
The 3M Skills Development Center is a 15,000 sq ft facility where technicians can take a Body Repair Course or Paint Prep and Refinish Course. Both courses are majority hands-on of standard...
OEM Linking Pin: Nissan/INFINITI Outer Uniside Sectioning - Cut Line Clarification Wednesday, 3 April 2024
As part of the I-CAR Repairability Technical Support (RTS) OEM linking pin activity, we are helping to connect the collision repair industry to the vehicle makers. We‘ve had technical inquiries that...
I-CAR Repairers Realm: All New RTS App From I-CAR - Now Available Friday, 29 March 2024
I-CAR had a discussion on the new Repairability Technical Support (RTS) app from I-CAR.

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Hyundai	Does Hyundai have a sectioning procedure available?
Kia	Does Kia have a sectioning procedure available?
Chevrolet	Does Chevrolet have a warning against sectioning when there is no procedure?
BMW	Can I-CAR send me BMW repair procedures?
Honda	What does Honda say about repairing damaged airbag system wiring harnesses?
Hyundai	Does Hyundai have part replacement procedures available?
Mercedes-Benz	Can I-CAR send me Mercedes-Benz repair procedures?
Honda	What does Honda say about straightening front lower rails?
Subaru	Do you have to replace a front passenger airbag on a Subaru even if the airbag did not deploy? The repair information seems to indicate that it should.
Nissan	Is there a wiring repair procedure for the airbag connector?

Who Can Help You At I-CAR

I-CAR Customer Support

Repairability Technical Support (RTS) Team

Top Ten Vehicle Specific Questions

Top Ten I-CAR Specific Questions