Why Didn't The Airbags Deploy?
Questions around when airbags should or shouldn't deploy are often asked, with no simple answers. So how do you address the customers concerns on airbags not deploying?
Start by letting them know that deployment of the restraints system is based on the perceived severity of the collision, deceleration rate, seat belt use, occupant position, and passenger occupant weight. These are all things that the restraint system is monitoring.
The Insurance Institue for Highway Safety (IIHS) has a general information section on airbags that can be found here. Additional information on if a vehicle is recording and storing information prior to the collision can be found here. A more detailed explanation of when airbags deploy can be found here.