Who Can Help You At I-CAR
When you have a problem and are looking for help, who should you contact at I-CAR? Well that depends on what you need. People that come to I-CAR fall into two categories, those looking for help on training related questions, and those looking for help on repair related questions. Luckily for you, I-CAR has a team dedicated to each category. Let's take a look at each.
I-CARE Customer Support Team
This team can help with any of your training related questions. Contact customer care if you have a question on How To Become Gold Class Facility, How to Become a Platinum Individual, or signing up for a class. This dedicated team will also be able to provide guidance with online training or virtual training issues. This is also the team that can assist you with username and password issues, updating your roster, or questions about your individual account. You can call customer care at: (800) ICAR USA or (800) 422-7872 (Monday-Friday, 7:00 a.m. - 6:00 p.m. CST) or through an online form available here.
Repairability Technical Support (RTS) Team
This team can help with any of your collision repair related questions. The RTS team has access to vehicle maker position statements, if a vehicle maker has a sectioning procedure available, or what I-CAR says about a particular subject. Some of this information can be found on your own, by using the Ask I-CAR search, the OEM Partial Part Replacement Search, the OEM Restraints System Part Replacement Search, the OEM Hybrid And Electric Vehicle Disable Search, and UPCR on the RTS website. If you can't find the answer to your question, you can submit it here or by calling (800) 832-4990 (Monday-Friday, 7:00 a.m. - 5:00 p.m. CST).
If you're still not sure who to contact, please reach out to either team and we'll be happy to help you get to the correct person.