OEM Information

JLR Authorized Collision Repair Network Training Requirements

In pursuit of having the most elite authorized repair network, Jaguar Land Rover has revised its training requirements. JLRNA will adhere to already established JLR Global welding standards that will encompass JLR multi-material vehicle architecture. Beginning immediately, ALL Authorized Repair Centers and technicians will be required to complete recertification. These standards include a variety of mandatory eLearning courses offered though JLR Training and Development portals, and hands-on training. We are pleased to announce that Jaguar Land Rover will continue its comprehensive hands on training regiment through I-CAR. JLR will monitor certification progress daily.

Jaguar Land Rover training is available at: jlrexcellence.com

For assistance with JLR online training site issues, please contact JLR Dealer Systems Support Group services. They will help with:

account set-up.
password resets.
issues launching courses.
online JLR test resets.

Email: jlrdssg@jaguarlandrover.com
Phone: 800-392-9090, Option 3
Fax: 800-886-1159
Support Hours: Mon-Fri, 8AM-9PM ET

Each JLR Authorized Collision Repair facility must have two technicians that have completed the following per the US Global Learner Journey:

all of the required JLR online courses.
AD3502802 - CD3500052 – JLR Steel Repair – Structural.
AD4502803 - CD4500062 – JLR Aluminum Repair – Structural.

JLR Structural programs are included in initial assessment events. The steel repair course MUST BE successfully completed before attending the aluminum repair courses.

Jaguar Land Rover values your I-CAR training as an important part of your training record. In order to ensure that your training record is complete, I-CAR sends Jaguar Land Rover your training information periodically. In order to properly identify you, I-CAR needs your JLR ID.

For many Jaguar Land Rover technicians hired through November 16, 2009, I-CAR already has your JLR ID on file, and you don't need to submit it here. There are three cases in which you need to use the form below to submit your JLR ID to I-CAR:

You are a new employee at a Jaguar Land Rover Authorized Repair Network repair facility and have just received your JLR ID for the first time
You recently received I-CAR training for the first time
Jaguar Land Rover has not previously provided your information

If you have any questions or you are not sure of your I-CAR ID, please contact I-CAR Customer Care at (800) 422-7872 between 7:00 a.m. and 6:00 p.m. Central Time, Monday through Friday.

Recommended I-CAR Courses

I-CAR courses are not required, but highly recommended by Jaguar Land Rover because these courses will increase your welding knowledge and skill level.

Before attending the JLR Steel Repair - Structural Training Event at the I-CAR Appleton Tech Center or Jaguar Land Rover ACADEMY – South, please consider attending:

Before attending the JLR Aluminum Repair - Structural Training Event at the I-CAR Appleton Tech Center or Jaguar Land Rover ACADEMY – South, please consider attending:

I-CAR Training and Certification: Aluminum GMA (MIG) Welding.

JLR Panel Technician – Level 3 & 4 Overview

JLR Steel and Aluminum Welding Accreditation Programs

Jaguar Land Rover welding standards are set high to ensure that collision-damaged JLR vehicles are restored to the original level of structural integrity and occupant safety. Because of the higher expectations for welding skills, there have been more welding certification test failures.

To ensure that managers and technicians are aware of the JLR welding standards and the online training resources available to them, there is a sign-off acknowledgement page that will appear when you click the Register button to sign up for a welding session. When you click the Acknowledge button, you are stating that you and your technicians are aware of the welding test expectations at the JLR training and testing programs at the I-CAR Appleton Tech Center and Jaguar Land Rover ACADEMY – South.

Please take advantage of these training resources!

Here are some facts about the JLR steel and aluminum welding tests at the I-CAR Appleton Tech Center and Jaguar Land Rover ACADEMY – South:

The JLR welding certifications are valid for 3 years.
Technicians that attended a JLR welding program at I-CAR before January 1, 2015 must attend the initial steel or aluminum welding course, not a reassessment test.
Any weld flaw in the test piece now results in a referral.

A referral requires the technician to attend the reassessment welding program.
Attending a retest results in added expense, and time away from the job and from family.

The JLR welding test standards used to evaluate the test welds have very little subjectivity. Jaguar Land Rover Global requires I-CAR to record multiple high-resolution photos of each weld on the test piece and all coupons from each technician. These files are sent to the JLR Global training team and checked for compliance to the JLR welding standard.

The decision on whether a technician passes the assessment test is based on the JLR Global welding standards, not on the opinion of the instructor administering the test at I-CAR.

Course Content

The steel and aluminum courses will include a combination of classroom lecture and hands-on workshop activities to coach them for the assessment test at the end of each program.

Expectations

Technicians must be able to weld proficiently before attending either program. This is not just a welding training program, IT IS A WELDING ASSESSMENT TEST! There will be welding coaching and a limited amount of time allowed for practice during the class, but technicians will struggle with the pace of the course if they are not proficient in steel and aluminum welding before they attend.

Online Training Resources

To provide guidance on how to prepare for the steel and aluminum programs at the I-CAR Appleton Tech Center and Jaguar Land Rover ACADEMY – South, read the information on each program below.

Level 3 Level 4 Travel Information - WI Travel Information - GA

JLR MET Training Requirements

The Jaguar Land Rover ACADEMY is pleased to announce the start of the MET (Mechanical, Electrical and Trim) Training. This training is a new requirement for the Jaguar Land Rover Authorized Collision Repair Centers.

Jaguar Land Rover training is available at: jlrexcellence.com

For assistance with JLR online training site issues, please contact JLR Dealer Systems Support Group services. They will help with:

account set-up.
password resets.
issues launching courses.
online JLR test resets.

Email: jlrdssg@jaguarlandrover.com
Phone: 800-392-9090, Option 3
Fax: 800-886-1159
Support Hours: Mon-Fri, 8AM-9PM ET

To ensure a successful pass rate, the selected technician should have experience in Electrical Diagnostics or EV repair; this should be a technician who has electrical diagnostic capability. This does NOT need to be a Panel Technician.

Each JLR Authorized Collision Repair facility must have one technician that have completed the following per the US Global Learner Journey:

all of the required JLR online courses.
CDMS03221 - MET Basic Electrics.
CD2503538 - MET Bodyshop Air Conditioning System.
CD2503585 - MET Bodyshop Mechanical and Trim Processes.
CD2503586 - MET Bodyshop Steering and Wheel Alignment.

MET Job Role In Excellence

If you already have a technician under the MET job role in Excellence, you have no further action be taken in the LMS. Please make sure all technicians are added under both Jaguar and Land Rover. Please make sure MET technicians are added to both Jaguar and Land Rover.

How do I add or update the job role in Excellence?

If you have a technician in the system but is under the job role “Other,” please use the following directions:

➔

If you do not have an MET technician in the system at all, please use the following instructions:

➔

Level 2 Travel Information

JLR EV Training Requirements

The Jaguar Land Rover ACADEMY is pleased to announce the start of the EV Training. This training is a new requirement for the Jaguar Land Rover Authorized Collision Repair Centers.

Jaguar Land Rover training is available at: jlrexcellence.com

For assistance with JLR online training site issues, please contact JLR Dealer Systems Support Group services. They will help with:

account set-up.
password resets.
issues launching courses.
online JLR test resets.

Email: jlrdssg@jaguarlandrover.com
Phone: 800-392-9090, Option 3
Fax: 800-886-1159
Support Hours: Mon-Fri, 8AM-9PM ET

Each JLR Authorized Collision Repair facility must have one technician that have completed the following per the US Global Learner Journey:

all of the required JLR online courses.
CDMS03221 - MET Basic Electrics.
CDMS03020 - Basic EV Knowledge.
CDM103048 - EVCP.
CDM103025 - Diagnostic New User.
CDMS03088 - Intermediate Electrics.
CDM103081 - EVAP.

MET Job Role In Excellence

The MET job role is also being used for EV. If you already have a technician under the MET job role in Excellence, you have no further action be taken in the LMS. Please make sure all technicians are added under both Jaguar and Land Rover. Please make sure MET technicians are added to both Jaguar and Land Rover.

How do I add or update the job role in Excellence?

If you have a technician in the system but is under the job role “Other,” please use the following directions:

➔

If you do not have an MET technician in the system at all, please use the following instructions:

➔

EV Platform / EV Authority Level

This guide will show you how to view the EV platform in Explorer mode and how request access to complete the EV Authority Level.

EVCP EVAP Travel Information

Travel Information - IL

Training Location

I-CAR Chicago Technical Center (CTC)
800 Corporate Woods Pkwy
Vernon Hills, IL 60061

Class Times

MET Events
Day 1-5 - 8:30 am - 3:00 pm (Unless otherwise communicated)

*Return flights out of Chicago O'Hare International Airport (ORD) can be booked anytime after 6:00 pm (CT) on final day of class*

Air Travel

O'Hare International Airport (ORD)
Chicago, IL

Midway International Airport (MDM)
Chicago, IL

Other airports are:

Mikwaukee (MKE) - 55 miles North of Vernon Hills.
Appleton (ATW) - 164 miles North of Vernon Hills.
Green Bay (GRB) - 178 miles North of Vernon Hills.

Preferred Hotels

Courtyard Chicago Lincolnshire
505 Milwaukee Avenue
Lincolnshire, IL 60069
Link for I-CAR Corporate Rate: www.marriott.com/event-reservations/reservation-link
OR Call (847) 634-9555
Shuttle service to I-CAR available.

SpringHill Suites Lincolnshire
300 Marriott Drive
Lincolnshire, IL 60069
Link for I-CAR Corporate Rate: www.marriott.com/event-reservations/reservation-link
OR Call (847) 793-7500
No shuttle service available.

Holiday Inn Express
975 North Lakeview Pkwy
Vernon Hills, IL
Link for I-CAR Corporate Rate: www.ihg.com
OR Call (847) 367-8031 (Ask for Brian Kasper)
Shuttle service to I-CAR available.

Hilton Home Suites
350 Knightsbridge Pkwy
Lincolnshire, IL 60069
Link for I-CAR Corporate Rate: www.hilton.com
OR Call (847) 793-8877 (Ask for Kelly)
Kelly will adjust the rate upon arrival if I-CAR is mentioned/provided at the time of booking.
No shuttle service available.

La Quinta Inn & Suites - Bannockburn, IL
2000 Lakeside Drive
Bannockburn, IL 60015
Call (847) 317-7300
No shuttle service available.

Hotel Indigo - Vernon Hills, IL
450 N. Milwaukee Ave
Vernon Hills, IL 60061
Link for I-CAR Corporate Rate: Reservations
OR Call (847) 918-1400
No shuttle service available.

Meals
Lunch is provided every day of class at the I-CAR Chicago Technician Center (CTC).
Dinner is on your own every evening.

Clothing and Safety Items
While you are a guest at the I-CAR Chicago Technician Center (CTC), we expect that you will be wearing attire appropriate for the shop. Jeans, work boots, t-shirts are expected/acceptable. Please be respectful of our employees and refrain from wearing clothing with profanity, inappropriate images or messages.

Frequently Asked Questions

Contacts

JLR Dealer Systems Support Group
jlrdssg@jaguarlandrover.com
Phone: 800-392-9090, Option 3
Fax: 800-886-1159
Support Hours: Mon-Fri, 8AM-9PM ET

Cancellation Policy
Classroom Training enrollments cancelled close to the class start date (late-notice cancellations), those unattended altogether (no-shows), or those who show up late (late arrivals) waste valuable resources that cannot be recovered.

In an effort to reinforce the value of Jaguar Land Rover Training & Development (JLR Training) classroom training seats, JLR Training will charge Body Shops for no-shows or for cancelling any enrollment within thirty (30) days of the class start date for the full price of the event. Late cancellations and no-shows due to extenuating circumstances, such as a personal emergency or weather travel delays, will be considered on a case by case basis. Proof of the circumstance is required (doctor’s note or flight cancellation notification).

Late arrivals are also subject to these terms. If a Technician is more than 30 minutes late to an MET event, they are too late to catch up with the rest of class. If you show up more than 30 minutes late, you will be sent home and will need to reschedule your training for another session. If you are late within the designated timeframe, standard event fees apply. If you are late beyond the designated timeframe, you will also be charged the full price of the event due to taking up a seat from someone else. Similar to no-shows and late cancellations, late arrivals due to extenuating circumstances, such as a personal emergency or weather travel delays, will be considered on a case-by-case basis. Proof of the circumstance is required (doctor’s note or flight cancellation notification).

In the event of a no-show due to extenuating circumstances, such as a personal emergency or flight cancellations, JLRNA must be contacted by noon (local time) on the first day of class in order for any consideration to be applied. To cancel your booking or notify us of a late cancellation, please contact JLRNA at JLRCRN@jaguarlandrover.com. You will need to provide your name, booking reference, address and details of the booking.

Network Requirements Level 2

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