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I-CAR’s technical support team (not AI) receives calls and online submissions from professionals like you looking for specific collision repair information. To help streamline access, we’re sharing the most common inquiries below – the list changes, so check back often.


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To ensure complete, safe, quality repairs, it’s important to follow vehicle maker repair information.

Top Ten Vehicle Specific Questions

Hyundai Does Hyundai have a sectioning procedure available?
2014 Jeep CherokeeIs there a procedure available for resetting the active headrestt?
Kia Does Kia have a sectioning procedure available?
Chevrolet Does Chevrolet have a warning against sectioning when there is no procedure?
BMW Can I-CAR send me BMW repair procedures?
Hyundai Does Hyundai have part replacement procedures available?
Honda What does Honda say about repairing damaged airbag system wiring harnesses?
Mercedes-Benz Can I-CAR send me Mercedes-Benz repair procedures?
Honda What does Honda say about straightening front lower rails?
Subaru Do you have to replace a front passenger airbag on a Subaru even if the airbag did not deploy? The repair information seems to indicate that it should.

Top Ten I-CAR Specific Questions

What does I-CAR say about using a recycled quarter panel assembly that includes the inner, outer, and reinforcements?
What does I-CAR say about straightening a kink?
What does I-CAR say about repair tolerances?
What does I-CAR say about the decision to use recycled parts?
What does I-CAR say about replacing suspension parts in pairs?
Can I-CAR General Sectioning Guidelines be used?
What does I-CAR say about repairing damaged door intrusion beams?
What does I-CAR say about repairing damaged bumper reinforcements?
What does I-CAR say about using recycled airbags?
What does I-CAR say about repairing damaged crush boxes?