These guides provide information about the vehicle that is useful to emergency response personnel. You may find ERGs available for many types of vehicles, but most OEMs focus on how to handle a high-voltage (HV) vehicle that has been involved in a collision.

For Jaguar Land Rover (JLR) these guides are only available on their service site which requires a subscription.

Here are step-by-step instructions on how to find ERGs:

1. Go to topix.jaguar.jlrext.com
2. Click English (may not be necessary depending on frequency of use)
3. Click United States (may not be necessary depending on frequency of use)
4. Select based on network status and purchased subscription:
• option 1: Click Authorised Repairer Login
• option 2: Click Independent Operators Login
5. Enter username and password (center of webpage)
6. Click Login
7. Click Continue
8. Enter vehicle
• option 1: Enter VIN (upper left of webpage)
• option 2: Select the Model and Year (lower left of webpage)
9. Click Find
10. Click Browse All (bottom right square in the Option Selection box)
11. Click Documents (upper left of webpage)
12. Click Roadside Assistance dropdown (left side of webpage)
13. Click First Responder
14. Select the correct Emergency Response Guide

It’s important to remember that the ERGs do not provide all the necessary information to repair HV vehicles. The OEM procedure and precautions will always need to be followed to ensure the safety of the technician, as well as a complete, safe, and quality repair.

For additional JLR information, check out the following pages:
Jaguar OEM Information
Land Rover OEM Information

Additional I-CAR Collision Repair News you may find helpful:
Hybrid And Electric Vehicle Article Hotspot
OEM Emergency Response Guides
Step-By-Step: Accessing Jaguar Repair Information
Step-By-Step: Accessing Land Rover Repair Information

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